Returns, Refunds & Exchanges
In accordance with the South African Consumer Protection Act (CPA):
A. Unwanted Products / Change of Mind
- You may return unwanted products within 7 days of receipt, provided that:
- The items are completely unused, undamaged, and in their original packaging with all labels/tags intact.
- You provide a valid proof of purchase (invoice/receipt).
- Note: You will be responsible for the courier costs associated with returning unwanted items to our store.
B. Defective, Damaged, or Incorrect Items
- Damaged on Arrival: Please inspect your package upon delivery. If your order arrives visibly damaged or incorrect, contact us within 48 hours at sales@boltandpaintzone.co.za or call 033 015 5214.
- Defective Products: If a product exhibits a manufacturing defect within 6 months of purchase, please notify us immediately. We will arrange for the product to be collected and inspected.
- If confirmed defective, we will offer a replacement, repair, or full refund.
- Bolt & Paint Zone will cover courier fees for valid returns involving defective or incorrectly supplied goods.
C. Non-Returnable Items
For quality and safety reasons, certain goods cannot be returned once opened, including:
- Custom-mixed paint formulations.
- Used or altered tools and equipment.
- Clearance or promotional sale items (unless defective).
Contact for Returns & Support
To log a return or inquire about your shipment, contact us during business hours:
- Email: sales@boltandpaintzone.co.za
- Phone: 033 015 5214
- Store Address for Returns: 222 Greyling St, Pietermaritzburg, 3201
- Hours: Mon–Fri: 7:30 AM – 4:30 PM